Shipping & Delivery Policy

At B-Arm Medical Technologies Private Limited, we strive to ensure that your orders are processed, shipped, and delivered safely and on time.

1. Shipping Coverage

We deliver across India to serviceable PIN codes through our trusted courier partners. Delivery availability and timelines may vary depending on location and courier serviceability.

2. Order Processing & Delivery Time (TAT)

• Order Processing & Dispatch: Orders are typically processed and dispatched within 1–2 business days after order confirmation.
• Estimated Delivery: Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location, serviceability & product availability.
• Total Estimated Delivery TAT: 4–9 business days from order confirmation.
• Orders placed on Sundays or public holidays will generally be processed on the next business day.

Delivery timelines are estimates and may vary due to courier delays, holidays, weather conditions, remote locations, or unforeseen circumstances.

3. Shipping Charges

Order Value	Shipping Charges
Below ₹500	₹50
₹500 – ₹999.99	₹40
₹1,000 and above	FREE Shipping

Additional shipping charges, if applicable to specific products or locations, will be displayed during checkout.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders below ₹15,000, subject to PIN code serviceability and courier availability. Any applicable COD charges will be displayed at checkout.

5. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address and/or mobile number. You can use the tracking link to check your shipment status.

6. Delivery Delays & Unsuccessful Deliveries

While we aim to deliver within the estimated timelines, delays may occur due to logistical challenges or circumstances beyond our control.

Customers are requested to provide accurate shipping addresses and contact details. If delivery fails due to an incorrect address or customer unavailability, additional time or charges may apply for redelivery, subject to prior communication.

For delayed or undelivered orders, please contact our support team for assistance at info@barmenterprises.com .

7. Damaged or Missing Products

If you receive a damaged, incorrect, or incomplete order, please contact our customer support team as soon as possible, preferably within 48 hours of delivery, with your order details, photographs and unboxing video. Our team will assist you with necessary action upon verification of the details shared.

8. Order Cancellation & Refunds

Orders may be cancelled before dispatch by contacting our support team. Once shipped, cancellation may not always be possible. Eligible refunds, returns, or replacements will be handled on case to case basis.

9. Customer Support

For shipping-related enquiries, order tracking, delivery delays, or other assistance, please contact:

Email: info@barmenterprises.com

Phone No.: +91-98181-72173

We appreciate your trust in B-Arm and are committed to making your shopping experience smooth and reliable.