Refund policy
RETURNS & REPLACEMENTS POLICY
This Returns & Replacements Policy (“Policy”) explains the conditions under which B‑Arm Medical Technologies Private Limited (“B‑Arm”, “we”, “us”, “our”) accepts returns, exchanges, replacements, and refunds for products purchased through our website located at b‑arm.com (the “B‑Arm Site / Platform”). We strongly recommend that all items be checked fully at the time of delivery.
- DAMAGED, TAMPERED, MISSING OR INCORRECT DELIVERIES
1.1 Tampered Consignment and Damaged Products
● Do not accept your order if you receive a tampered consignment, as evident from the packaging.
● If, after opening the consignment, you find that the product(s) is damaged, immediately (no later than 48 hours from receipt of the order) click a photo of the damaged product(s) as well as the product label(s) and send it to our email id: info@barmenterprises.com along with the order number and the invoice number.
● Once we receive the email, an investigation may be initiated at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product, subject to the availability of stock.
● You are not required to pay any additional shipping fees in such a case of reshipment.
1.2 Missing, Damaged or Different Products
● If you find the product to be missing, damaged or completely different from what you ordered, please ask the courier partner to take it back immediately.
● Cash on Delivery (COD) orders: You will get your refund immediately from the courier partner.
● Prepaid orders: You will get a refund credited to your account according to the Seller’s returns policy.
1.3 Open Box Delivery
● Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
● In the case of any missing accessories or parts, the specific replacement/return conditions set out in Section 1.4 will apply.
1.4 Incomplete, Damaged or Incorrect Orders – Notification Period
● We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, or damaged or incorrect product(s), please notify B‑Arm Customer Support immediately at info@barmenterprises.com, or within 15 working days of receiving the products, to ensure prompt resolution.
● B‑Arm Medical Technologies will not accept liability for such delivery issues if you fail to notify us within 15 working days of receipt.
- LOGISTICS PARTNER
● B‑Arm Medical Technologies mandates delivery and reverse pick‑up via its Logistics Partner for all customers buying from the B‑Arm Site / Platform.
● “Logistics Partner” means a logistics service provider approved by B‑Arm.
- CONDITIONS FOR RETURNS AND REPLACEMENTS
● A replacement product will be shipped based on availability and receipt of the original item.
● The products should have the original tags, and the original warranty card if the product is covered under warranty.
● The product should be unwashed, unused and in an undamaged condition.
● The item needs to be returned along with the original packaging.
- RETURNS AND EXCHANGES
4.1 Return of Non‑Defective Products
● We understand that various circumstances may lead you to want to return a product that is not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 30 working days of receipt.
4.2 Exchange with a Different Product
● A product can now be exchanged with a different product, provided the new product selected by you is returnable and exchangeable.
● To exchange a product for another product, you need to contact our customer care with a proper reason, and confirm whether the price is adjustable.
● The final decision rests with B‑Arm.
4.3 Size Exchange
● In case of a size exchange, the differential amount, if any, shall be forfeited. This applies irrespective of any increase or decrease in the price of the product being exchanged.
4.4 Products Returned by Mistake
● B‑Arm Medical Technologies will not be liable for products returned by mistake.
● Where a product not belonging to B‑Arm Medical is returned by mistake, B‑Arm Medical is not accountable for its misplacement or replacement and is not responsible for its delivery back to the User.
- REFUNDS
5.1 Refund Timeline
● The refund process will take 10–15 working days from the receipt of the returned goods.
5.2 Mode of Refund
● Refunds will be sent to the same card/bank account from which the payment was made.
● If it is not possible for our Payment Gateway to send the refund to the same card/bank account, we will request you to provide an image of a cancelled cheque, using which we will send the refund through online fund transfer.
● For payments made through electronic means such as debit card, credit card, net banking, or wallet, the refund shall be made using the same payment mode.
5.3 Cancelled Orders
● For orders cancelled by B‑Arm or by the customer before processing, the refund will be initiated automatically through the original mode of payment.
5.4 Currency
● All refunds shall be made in Indian Rupees only.
- NO REPLACEMENT / REFUND
No replacement or refund will be provided in the following cases:
● In case of minor design and colour variations.
● Products returned in damaged condition, or with some parts missing.
● If the customer changes his / her mind after purchasing or on receipt of the product.
● If the product is returned without a written confirmation from us via email.
● If the product is not returned through our courier partners.
We strongly recommend that all items be checked fully at the time of delivery.
- LIABILITY AND COMPLIANCE WITH LAWS
● The User acknowledges that the B‑Arm Site / Platform will not be liable for any damages, interests or claims resulting from non‑processing of an order, or any delay in processing an order, which is beyond the control of the B‑Arm Site / Platform.
● All Users and Sellers shall comply with all applicable laws, including without limitation the Foreign Exchange Management Act, 1999 and the rules made thereunder, the Customs Act, the Information Technology Act, 2000 as amended by the Information Technology (Amendment) Act, 2008, the Prevention of Money Laundering Act, 2002 and the rules made thereunder, the Foreign Contribution Regulation Act, 1976 and the rules made thereunder, the Income Tax Act, 1961 and the rules made thereunder, and all other laws as may be applicable.
- CONTACT US
For any return, replacement, exchange or refund request, please contact B‑Arm Customer Support:
Email: info@barmenterprises.com